Support Plans FAQ
Most of the time, a support/maintenance contract with a library provider will just provide support for the library itself. If bugs are found, they might work in a fix into the next release.
Vertispan takes this to the next level and provides several values you cannot get from off-the-shelf library support including quick access to our expert engineers, custom fixes and custom development.
Vertispan takes this to the next level and provides several values you cannot get from off-the-shelf library support including quick access to our expert engineers, custom fixes and custom development.
Vertispan provides a variety of specialized services to help and support you the best way possible.
The Vertispan support subscriptions provide a fixed number of hours of development support (see each plan for amount of hours). You will get an email response within 2 business days and have a call scheduled within 5 business days.
Whether you're looking to fix an existing app or build the next generation of your platform, we provide recommendations to help find the right architecture for you. For longer projects, it's recommended to discuss with our sales team enterprise support options. Our customers quickly transform to be long-term partners, as we strive to understand their business, and in the process, deliver long-lasting and effective solutions.
The Vertispan support subscriptions provide a fixed number of hours of development support (see each plan for amount of hours). You will get an email response within 2 business days and have a call scheduled within 5 business days.
Whether you're looking to fix an existing app or build the next generation of your platform, we provide recommendations to help find the right architecture for you. For longer projects, it's recommended to discuss with our sales team enterprise support options. Our customers quickly transform to be long-term partners, as we strive to understand their business, and in the process, deliver long-lasting and effective solutions.